Briscoes NZ Reviews

A Good Wow Wow Wow.
I ordered a Garden Shed online. Yes a garden shed. Amazing service and special shout out to Angus. He made sure that the delivery was going to plan as we live semi rural and the delivery guy was awesome. Thank you so much. We are just making space for it and hopefully it will be up in a couple of weeks time..

A Good Wow Wow Wow.
I ordered a Garden Shed online. Yes a garden shed. Amazing service and special shout out to Angus. He made sure that the delivery was going to plan as we live semi rural and the delivery guy was awesome. Thank you so much. We are just making space for it and hopefully it will be up in a couple of weeks time..

Purchased a Sofabed online with the request for the delivery one month later with a specified date as I was out of town at that time, and then received a confirmation email on my order. However, got an email from customer service that the Sofabed was delivered to my home one week’s later. I was told that the courier team had to ship back the item as no one received. I then sent another email to customer service to remind them the agreed delivery date when I ordered the item. And the response given was around one week’s time instead of 5 working days as pledged in their email. On the agreed delivery date, I was expecting the courier team would contact me when they would arrive but unfortunately no one called. So I tried to contact the hotline of Briscoes as shown in the email and after waiting for several couples of minutes, I finally get reached of someone trying to figure out the issue. But I was told to write another email for the customer service to follow up and after 2 days, I finally got the call from the courier team and they were on the way to deliver the item. What I was so amused that the delivery guy just dropped my sofabed at the lobby of my apartment instead of sending it up one level by escalator. This kind of customer service and delivery is totally unacceptable.

Purchased a Sofabed online with the request for the delivery one month later with a specified date as I was out of town at that time, and then received a confirmation email on my order. However, got an email from customer service that the Sofabed was delivered to my home one week’s later. I was told that the courier team had to ship back the item as no one received. I then sent another email to customer service to remind them the agreed delivery date when I ordered the item. And the response given was around one week’s time instead of 5 working days as pledged in their email. On the agreed delivery date, I was expecting the courier team would contact me when they would arrive but unfortunately no one called. So I tried to contact the hotline of Briscoes as shown in the email and after waiting for several couples of minutes, I finally get reached of someone trying to figure out the issue. But I was told to write another email for the customer service to follow up and after 2 days, I finally got the call from the courier team and they were on the way to deliver the item. What I was so amused that the delivery guy just dropped my sofabed at the lobby of my apartment instead of sending it up one level by escalator. This kind of customer service and delivery is totally unacceptable.

You can buy cheaper most of the products on AliExpress or Temu or other websites for less than half price. It seems that we have been ripped off on many items. The weekly sale is fake. I can’t believe that Kiwis are gullible.

You can buy cheaper most of the products on AliExpress or Temu or other websites for less than half price. It seems that we have been ripped off on many items. The weekly sale is fake. I can’t believe that Kiwis are gullible.

I ordered a Tefal Convection Oven online which was available in the Dunedin Store. I live Mosgiel 17km away from Briscoes Dunedin. Would you believe instead of couriering from the Dunedin Store some individual decided they would send one from NewPlymouth in the North Island. Unbelievable! I have had it with this Company it is poorly run

I ordered a Tefal Convection Oven online which was available in the Dunedin Store. I live Mosgiel 17km away from Briscoes Dunedin. Would you believe instead of couriering from the Dunedin Store some individual decided they would send one from NewPlymouth in the North Island. Unbelievable! I have had it with this Company it is poorly run

Purchased an outdoor dinning table and chairs. added some simple delivery instructions. Delivery was a nightmare, called briscos 5 times to get an update and for delivery and was told each time they would get back to be , in the end I contacted the courier ( toll, who were great ) to get the delivery sorted , but then briscos got in touch with toll and again gave wrong information and the suite was delivered to the wrong address? Thankfully Toll brought it to the correct address, seriously never experienced such poor and incompetent customer service. Buy from someone else anybody else !

Purchased an outdoor dinning table and chairs. added some simple delivery instructions. Delivery was a nightmare, called briscos 5 times to get an update and for delivery and was told each time they would get back to be , in the end I contacted the courier ( toll, who were great ) to get the delivery sorted , but then briscos got in touch with toll and again gave wrong information and the suite was delivered to the wrong address? Thankfully Toll brought it to the correct address, seriously never experienced such poor and incompetent customer service. Buy from someone else anybody else !

I bought a set of three pots which came with a 25-year guarantee. A year later the lid on one pot was not sealing correctly but we put up with it, 18 months later the lid on a second pot broke - the attachment so you can lift the lid came away completely. It was not possible to repair as gluing glass and plastic doesn't work. I contacted Briscoes and was told they would replace the lids. two weeks later when I followed up I was told via email they had decided not to replace the lids as 2 years had passed since the purchase. Not good enough. What about being "fit for purpose" and the consumer guarantees act? I won't buy from Briscoes again.

I bought a set of three pots which came with a 25-year guarantee. A year later the lid on one pot was not sealing correctly but we put up with it, 18 months later the lid on a second pot broke - the attachment so you can lift the lid came away completely. It was not possible to repair as gluing glass and plastic doesn't work. I contacted Briscoes and was told they would replace the lids. two weeks later when I followed up I was told via email they had decided not to replace the lids as 2 years had passed since the purchase. Not good enough. What about being "fit for purpose" and the consumer guarantees act? I won't buy from Briscoes again.

If I could rate this as zero I would. Ordered online glassware 15th March, by the 25th I had not received so checked the tracking only to see it had been delivered. Contacted the courier company and explained and an investigation was created. Only to find 2 days later it had been closed. So contacted Briscoes via there contact email, only to be given an automated response that it could take up to 5 working days for them to respond and a number. I tried again today only to be given the same response. Eventually my neighbour arrived back from overseas (today) to inform me she had a parcel that was addressed to me!!! It was my order. So it had been delivered to the wrong address. I find Briscoes and their courier company poor, and would like to make a formal complaint as I feel this is unacceptable.

If I could rate this as zero I would. Ordered online glassware 15th March, by the 25th I had not received so checked the tracking only to see it had been delivered. Contacted the courier company and explained and an investigation was created. Only to find 2 days later it had been closed. So contacted Briscoes via there contact email, only to be given an automated response that it could take up to 5 working days for them to respond and a number. I tried again today only to be given the same response. Eventually my neighbour arrived back from overseas (today) to inform me she had a parcel that was addressed to me!!! It was my order. So it had been delivered to the wrong address. I find Briscoes and their courier company poor, and would like to make a formal complaint as I feel this is unacceptable.

CHECK YOUR CHECKOUT PRICE.
I just brought an item via the website ON SALE. But click and collect was not available til the day after. Between the screens it voided the sale, Im guessing because it was not valid the day of collection even though we were paying during the sale date. We are breaking up the payments via afterpay and it would be so easy to just click and lose that extra money if you weren't paying attention or not quite computer comfortable. Moreso if you had multiple items in your cart! Feels extremely dishonest.